FAQ

HOW DO I CANCEL MY SUBSCRIPTION?

Simply log in to your account, hit the dropdown button in the top right and click on 'My Subscriptions'. From there, click the dropdown button on your active subscription where you'll see a 'cancel subscription' button.

WHEN CAN I CANCEL MY SUBSCRIPTION?

Our subscription platform offers free anytime cancellation. If you subscribe to the Monthly Plan, you'll be charged on the same day each month from the date you started your subscription. Once cancelled, you'll still have unlimited access up until the next payment would have been due.

WHAT'S THE BEST WAY TO VIEW THE SUBSCRIPTION CONTENT?

Whilst you can view our content on any device, the Soundslice player formats best on a computer. For the best learning experience, use a computer and hit the 'full screen' button on the player!

DOES THE ANNUAL PASS AUTO-RENEW?

If you purchase an Annual Pass you'll be charged once, and the plan won't renew at the end of that period. If you want to renew after a year, you'll need to log in and purchase the plan again.

I'M HAVING TROUBLE SIGNING UP. WHERE DO I GO FOR SUPPORT?

Get in contact with us via email at info@bluegrassguitarplayers.com and we'll get back to you within 24-48 hours.

I'VE CREATED AN ACCOUNT BUT IT WON'T LET ME LOG IN.

If you're having issues with your account, or you're unable to subscribe, get in touch with us at info@bluegrassguitarplayers.com and we'll get back to you within 24-48 hours.

WILL THERE BE MORE CONTENT ADDED?

We'll be adding content periodically, roughly every few months. If you'd like a specific lesson video then drop us an email at info@bluegrassguitarplayers.com and we'll see what we can do!

I DON'T WANT TO PUT IN MY CARD DETAILS BUT I DON'T HAVE A PAYPAL ACCOUNT.

You don't need a PayPal account to subscribe, simply fill in your details and check out as a guest.